Plumbing calls carry a different kind of clock than a tune-up. A burst line, a dead water heater, a sewer backup — those callers are already looking at damage. They will not leave a two-minute voicemail and wait. They will call the next plumber who picks up. Alpine Autopilot builds Anna for that shop line so the first ring is a live conversation on your brand, not a recording that starts with “press one.”
Intake is where we write the split you already use at the counter: leak versus no-water versus a scheduled visit, what counts as emergency, which zip codes you run, and when a human has to take the call. She books against the live calendar. She does not invent an open slot or send a plumber. Dispatch stays with the shop.
Follow-up is the same employee. Estimate windows that did not book on the first call can get a consent-based text from the number they already dialed. We do not manufacture opt-in. If the consent file is not there, that contact does not get outbound. That is the same prior-express-written-consent gate as every other Alpine install.
The same employee across HVAC, plumbing, and roofing is written up as
AI operations assistant for home services. An AI answering
service for contractors is this shop-line install: she answers as the business, books the live
calendar, and texts from the same number. Consent-first. The operator stays after go-live.